Refund & Return Policy

Last Updated: August 2026

At MyCareHub.store, we want you to be satisfied with your purchase. This Refund & Return Policy explains when and how you may request a return, exchange, or refund.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be returned in accordance with the conditions outlined below.

2. Return Conditions

For hygiene and safety reasons, personal-care and hair-removal devices that have been opened or used may not be eligible for return, except where the product is defective, damaged, or otherwise covered by applicable consumer protection laws.

For an unused product to be eligible for return:

The product must be unused.
The product must be in its original condition.
The product should include all original accessories, manuals, and packaging.
The product must not show signs of damage or misuse.
Proof of purchase may be required.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. Defective or Damaged Products

If your product arrives damaged, defective, or does not function as described, please contact us as soon as possible.

Please provide:

Your order number.
A description of the issue.
Photos or videos showing the problem, if applicable.

After reviewing the issue, we may offer a replacement, repair, refund, or another appropriate solution in accordance with applicable law.

4. Incorrect Item

If you receive an item that is different from what you ordered, please contact us promptly.

We will review the order and, where appropriate, arrange for the correct product to be shipped or provide another appropriate resolution.

5. How to Request a Return

To request a return, contact our customer service team at:

Email: [Your Customer Service Email]

Please include:

Full name
Order number
Date of purchase
Reason for the return
Photos or other relevant information, if applicable

Do not send a product back without receiving return instructions from us.

6. Return Shipping

Unless otherwise required by applicable law:

Customers may be responsible for return shipping costs for returns due to personal preference or change of mind.
MyCareHub.store may cover reasonable return shipping costs for products that arrive defective, damaged, or incorrect.

Return shipping costs are generally non-refundable unless otherwise required by law.

7. Refunds

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

8. Original Shipping Charges

Original shipping charges may be non-refundable for returns due to change of mind, subject to applicable law.

Where a refund is required because of a defective, damaged, incorrect, or otherwise non-conforming product, applicable shipping charges will be handled in accordance with applicable law.

9. Exchanges

If you receive a defective or incorrect product, we may offer an exchange where appropriate.

Availability of replacement products may affect whether an exchange can be provided.

10. Non-Returnable Items

Unless required by applicable law, the following may not be eligible for return:

Used personal-care devices.
Products damaged through misuse or improper handling.
Products missing accessories or components.
Products that have been modified or tampered with.
Products returned after the applicable return period.

11. Refund Delays

If you have been notified that your refund has been approved but have not received it, please first check with your bank or payment provider.

If the refund is still not visible after a reasonable processing period, please contact us.

12. Consumer Rights

This policy does not affect any mandatory rights or remedies available to consumers under applicable federal, state, or local laws.

Where applicable law provides greater rights than those described in this policy, the applicable law will prevail.

13. Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

MyCareHub.store
Email: Hello@mycarehub.store